Warranty & Support Policy

1. Limited Commercial Warranty (B2B)

Infinitycade provides a Limited Parts Warranty for all new arcade machines and equipment sold to commercial operators (the Buyer).

ComponentWarranty PeriodCoverage DetailsMajor Components12 Months from the date of bill of lading (B/L)Includes PCBs (main boards), power supplies, monitors, and major mechanisms (e.g., crane, simulator platforms).Consumable Components90 Days from the date of B/LIncludes lighting, buttons, joysticks, fuses, and minor input devices.

Warranty Coverage:

• This warranty covers defects in materials and workmanship under normal commercial use.

• The warranty is parts-only. We will ship replacement parts free of charge (FOB China Port) upon validation of a defect. Labor costs for installation are the responsibility of the Buyer.

Exclusions (What is Not Covered):

• Damage due to improper installation, misuse, neglect, or lack of maintenance.

• Damage caused by power surges or external factors (e.g., natural disasters).

• Unauthorized modifications or repairs performed by non-Infinitycade technicians.

• Normal wear and tear.

2. Technical Support Services

Our goal is to get your machine back online quickly and efficiently.

Support ChannelService DescriptionContact InformationPriority Remote SupportDedicated video support and troubleshooting for technical issues. Our technicians guide your local team through the repair or part replacement process.WhatsApp: +86-13702548692 (Best for quick diagnostics and immediate issues)Email SupportFor non-urgent inquiries, parts ordering, or documentation requests.Email: sales@infinitycade.com

Process for Warranty Claims:

1. Contact: Report the issue immediately via WhatsApp or email, providing your original Invoice Number and the machine’s Serial Number.

2. Diagnosis: Our technicians will request photos or videos to remotely diagnose the defect.

3. Part Shipment: Upon confirmation of the defect, the replacement part will be dispatched, typically within 5-7 working days.

3. Spare Parts & Post-Warranty Service

We maintain an extensive inventory of spare parts to ensure the long-term lifespan and profitability of your investment.

• Parts Availability: We guarantee the availability of spare parts for all machines for a minimum of (1) years after the date of purchase.

• Post-Warranty Parts: Spare parts required after the warranty period can be purchased at the standard factory rate.

Infinitycade is committed to the long-term operational success of your venue. Our commercial-grade machines are engineered for durability and high uptime, and our warranty is structured to ensure minimal disruption to your revenue streams.